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Help + Retention Matrix

How the platform works

1. Onboarding: 7-step wizard captures brand description, target audience, voice, sources. 2. Cycle: Platform generates 6× per week a carousel proposal. 3. Review: Operator reviews each proposal (Approve / Park) in the UI. 4. Render + Post: On Approve the carousel is rendered and posted to the tenant's platforms.

Retention Matrix

| Data category | Location | Period | Legal basis |
|---|---|---|---|
| Auth user (email) | Supabase auth.users | Contract + 30d grace | Art. 6(1)(b) |
| Tenant content (brand.json etc.) | Supabase orgs + brands | Contract duration | Art. 6(1)(b) |
| Voice-anchor audio | R2 EU | Until C5 withdrawn or contract + 90d grace | Art. 6(1)(a) C5 |
| Cycle ledger | Supabase carousel_cycles | 12 months from creation | Art. 6(1)(f) statistics |
| Tenant consents | Supabase tenant_consents | Contract + 3 years (Art. 7(1) burden of proof) | Art. 5(2) + 7(1) |
| Operator audit log | Supabase operator_actions | Contract + 6 years (§ 147 AO) | § 147 AO + Art. 5(1)(f) |
| Telegram chat_id | Supabase | Until C4 withdrawn or contract end | Art. 6(1)(a) C4 |
| MailerLite subscriber | MailerLite | Until C7 withdrawn or 24m no engagement | Art. 6(1)(a) C7 |
| IP addresses | pseudonymised, daily-rotating salt | 24h pseudonymised | Art. 5(1)(c) |

FAQ

How do I revoke a consent? Settings → Consents → toggle off.

How do I delete my account? You can delete your account at any time via Settings → Account → Delete my account (/app/settings/account/delete-my-account). Deletion is immediate (cascade across auth.users → memberships → auth_recovery_codes → MFA factors); consent provenance is pseudonymised-retained per Art. 7(1) GDPR / §147 AO. A confirmation email will be sent to your registered address.

What happens to my data at contract end? Export request: Settings → Privacy → "Request data export". Hard-delete: after 30-day grace.

Last updated: 2026-06-03